FREQUENTLY ASKED QUESTIONS

ORDERING & SHIPPING

Do you ship Australia-wide?

Yes. We ship to all Australian states and territories via Australia Post. Orders are packed within one business day and typically arrive within 2–6 business days. Remote regional areas will take a little longer.

 

How fresh is the coffee when it arrives?

We roast to order and dispatch quickly, so your coffee is as fresh as possible when it arrives. For the best flavour, store beans in an airtight container away from heat and light, and grind just before brewing.

 

Can I set up a coffee subscription?

Absolutely. Our Coffee Subscriptions let you choose your favourite, select your bag size, grind preference, and delivery frequency. You'll never run out, and you can pause or cancel (after 3 orders).

 

What grind should I choose?

It depends on your brewing method — but you don't need to figure out the grind size yourself. Just select your brew method (espresso machine, plunger/French press, pour-over/drip filter, or stovetop/Moka pot) from the Grind dropdown on the product page, and we'll grind it to the right consistency for you.

If you're unsure of your brewing method, or want maximum freshness, choose Whole Bean and grind at home. Still not sure? Contact us and we'll advise.

 

VISITING A STORE

Are tastings really free?

Yes, completely free. At any KoffeeWorks store you can taste as many coffees (and teas) as you like at our Tasting Bench, with no obligation to buy. It's one of our favourite things about what we do.

 

Do I need to book for a Koffee Safari?

Yes, we recommend booking in advance — particularly on weekends and school holidays when sessions fill quickly. You can book online at any time. Safari sessions run at our Swan Valley and Margaret River stores.

 

Is the Koffee Safari suitable for children or non-coffee drinkers?

The Safari is primarily designed for coffee lovers, but curious non-coffee drinkers often enjoy it too — there are chocolate tastings, tea options, and the roasting experience is fascinating regardless of whether you drink coffee. We recommend contacting us if you're bringing young children so we can advise on the best session.

 

What barista courses do you offer and how much do they cost?

We run several courses from beginner to advanced — Student Barista Induction, Barista Induction, and Advanced Barista. All are hands-on, small group sessions. For current pricing and availability, visit our Koffee Academy page and select your preferred location.

 

WHOLESALE & BUSINESS

Do you supply coffee to cafés and restaurants?

Yes. Yahava Wholesale supplies freshly roasted coffee, tea, equipment, and barista training to cafés and restaurants across Western Australia. Visit our Wholesale page or contact your nearest regional team to discuss your needs.

 

Do you offer franchise opportunities?

Yes — both KoffeeWorks and Kwik Koffee locations are available as franchise opportunities. If you're interested in becoming a franchise partner, contact John Batty at john@yahava.com.au.

 

RETURNS & SUPPORT

What if I'm not happy with my order?

We want you to love your coffee. If something isn't right with your order, contact our team at support@yahava.com.au or call 08 9755 8131 and we'll make it right.